Cloud-based, Enterprise Contact Center Solution: mConnect
Boost customer retention and satisfaction levels and at the same time minimize agent down-time and increase their productivity. How? With mConnect’s cloud-based contact center solution. mConnect enables you to unify all your digital communications platforms into a single dashboard. From social media, messaging apps to phone calls and email tickets.
Minimize Idle Time
Don’t waste your team’s time and efforts. Provide them with the right cloud-based contact center solution to perform their tasks efficiently and accurately.
- Never miss a message
- More conversions
- Better customer service
- Higher customer retention
Cloud-based Contact Center Solution
Manage all your customer interactions from a single cloud-based interface with mConnect’s contact center solution, accessible from wherever you are and on any device.
- Social Media
- Email ticketing
- Website live chat
- Business SMS
Integrate with existing apps
This contact center solution offers integration with existing applications and systems to offer a more holistic approach to customer service.
- Custom CRM integrations
- Billing systems
- Agent performance
- Real-time data & reports